FAQs

How quickly do orders ship?
Orders will normally ship within 2-3 business days of order placement. Large bulk orders may take slightly longer.

How does shipping work?
We ship using FedEx. We offer Ground, 2 Day, and Overnight Express options. Please see our Shipping Info section for details.

Are there setup fees or quantity requirements for the personalized items?
None whatsoever. We will customize your order to your exact specifications at no additional charge, and you can order as few as one.

How is the engraving done?
For glass, we primarily use the premier method of sandblasting. We utilize laser engravers for wood, marble, and terra cotta items, as well as for some glass orders. Please click here for more information.

Do I pick from your etched designs, or can I make my own?
You can do either. We have created a number of unique engraved designs that can be easily customized using the order form inputs. Or, you are welcome to “start from scratch” and create your own item…each department has a “Make Your Own” item that allows you to create a custom design for a glass, flute, chiller, or wine stand.

Can I get anything that I want engraved on a glass (or other item)?
Yes, we can etch any combination of text and art that you desire. It is completely up to you.

How will I set up the engraving that I want?
Ordering is easy and is accomplished through the pull down and text entry windows for each item. If you would like more detailed information on placing personalized orders, please see our Engraving Info page.

Can you engrave art?
Yes. Artwork is incorporated into many of our own designs, and can be added to any designs that you create. We have an entire library of clip art…some of the more popular pieces can be viewed from the Engraving Info page. We can also use art or logos that you supply. We can accept any graphics file format. Black and white images work best, although if you send us a color or grayscale image we will manipulate it with our software to optimize the appearance on glass.

How do I send you my own art or logo?
Please just attach it to an email and send it to us at info@TheTipsyGrape.com. On the order form, you can mention in the instructions that you have sent (or will be sending) us artwork. We will match up your order with your emailed image, and we will then follow your layout instructions to create your item.

What kind of glassware do you use?
We use only high quality glassware, and there is a difference. We offer many different glassware options, which are described in detail on the product page of each etched glass item.

Are there quantity discounts for the engraved items?
Yes. Prices are as posted for each individual item. There are no additional fees, costs, or charges. Quantity discounts are posted for many items and are automatically applied.

Do you do large orders?
Yes! We can do orders for weddings, businesses, groups, parties, etc. We offer significant discounts for large orders. Please see our Bulk Engraved Items department for more information.

Do you offer gift wrapping?
Yes. We can gift box your entire order for $8.95. Items will be packed in glossy white gift boxes with red bows. We will assume all items should be gift boxed together, unless you contact us to specify otherwise. A gift note can be specified. The option for gift wrapping is presented during checkout. Sorry, we cannot do individual gift boxing on bulk orders.

Will I be charged sales tax?
Only if the order is being shipped to an address in Nevada. In that case, Nevada state sales tax will be added to your order.

What kinds of credit cards do you accept?
We accept Visa, Mastercard, Discover, and American Express.

What is the return policy?
If you are not completely satisfied with your order, please contact us within two weeks of order receipt and we will arrange for a replacement, credit, or refund. All merchandise must be returned in new condition with all original packaging materials. For engraved items, we will immediately replace (at no charge) any personalized item on which we made an error. However, we cannot accept returns on personalized items for any other reason, to include errors made by the customer (such as a typo made by the customer when placing the order). We will engrave what is on the order form, so please proofread your order before you submit it!

Is my personal information that I give you secure?
Absolutely. We will not share your information with anyone. Please see our Privacy Policy for additional information.

Are transactions through your site secure?
Yes. We conduct our transactions through one of the industry leaders in security and protection. All credit card information is encrypted prior to transmission. Our processor is one of the few that meets the high standards of the Visa Cardholders Information Security Program (CISP).

Do you engrave other glass types besides wine glasses and champagne flutes?
For other glass types, please visit our sister site www.GlassWithaTwist.com. That site offers a full selection of engraved beer, shot, and cocktail glasses as well as mugs and pitchers.

I have a question that isn’t answered here. What can I do?
Feel free to contact us at info@TheTipsyGrape.com or by phone at (775) 823-9226 with any additional questions.